Booking, Payment and Cancellation Policy
How to confirm a tour, day trip or transfer with us, how to pay, and what happens if you need to cancel. A non-refundable deposit confirms your booking; the balance is usually paid in cash on the first day.
Please read this policy before you pay your deposit. Last updated: September 28, 2026.
Booking Confirmation
- You send us a trip request through the website, by WhatsApp or by email. It is free and commits you to nothing.
- We reply within 24 hours with a plan, the accommodation options for your dates where needed, and an exact price, and adjust it with you until it fits.
- You pay the deposit. Once we receive it, your booking is officially confirmed, and we immediately begin reserving your hotels, guides, transport and the other services on your trip.
- You pay the balance, usually in cash on the first day of your tour.
The Deposit
A non-refundable deposit is required to confirm every booking:
- Most tours: €100
- Selected tours: €150, depending on the itinerary
- Day trips and transfers: 30% of the total price
Your quote tells you which deposit applies.
How to pay the deposit
- Credit or debit card, through Stripe
- PayPal
- Bank transfer, through Wise
Paying the Balance
The remaining balance is usually paid in cash on the first day of your tour, unless another arrangement has been agreed in advance.
Paying without cash
If you prefer not to pay in cash, we also accept:
- Credit or debit card, through Stripe
- Bank transfer, through Wise
Important: with a non-cash payment method, the full remaining balance must reach us at least 15 days before your departure date.
The 5% processing fee
A 5% processing fee applies to all non-cash payments. This fee is not charged by Moroccotourspackage: it covers the transaction costs charged by banks and payment providers, which are deducted from the amount we receive. We simply pass these unavoidable costs on and do not profit from them.
Why cash
Morocco is still largely a cash-based economy. Many hotels, local guides, restaurants and other tourism providers prefer or require cash, which is why electronic payments and international transfers often involve extra processing fees.
Cancellation Policy
| If you cancel | What you pay |
|---|---|
| More than 30 days before departure | Nothing more: the booking is cancelled free of charge. The deposit remains non-refundable. |
| 30 to 16 days before departure | Cancellation charges may apply, depending on the services already confirmed that can no longer be cancelled, such as hotels, local guides, transport or special reservations. |
| 15 days or less before departure | 100% of the total price. |
| No-show, or leaving the tour after it has started | 100% of the total price. |
To cancel, write to us by email or WhatsApp; see our contact page.
Our Commitment
We understand that unexpected situations can happen. Whenever possible, we review every case individually and always try to find a fair and reasonable solution for our guests. However, the conditions on this page are our standard booking, payment and cancellation policy.
Additional Terms
- No refunds are given for unused services, including voluntary changes, missed activities or leaving the tour early.
- By confirming a booking and paying the required deposit, you acknowledge that you have read, understood and accepted this booking, payment and cancellation policy in full.
Group Bookings
Different payment, booking and cancellation conditions may apply to group bookings. Group travel often involves special arrangements with hotels, transport providers and local guides, so the terms are discussed and agreed individually before the booking is confirmed.
By confirming a group booking, all participants acknowledge and accept the booking and cancellation conditions agreed for their group.
What Your Price Includes
For multi-day desert tours, unless your quote says otherwise:
- Private transport in an air-conditioned vehicle, a 4×4 or minivan depending on your group and route
- A professional English-speaking driver/guide; other languages on request
- Hotels and traditional riads, chosen with you from the options we send with your quote
- A night at a desert camp in Merzouga, with dinner and breakfast
- Breakfasts and dinners throughout the desert tour
- A camel ride and sandboarding in the Sahara, and Berber music at the camp at night
- Flexible stops along the way
- All transport costs and all of your driver’s costs
Not included
- Lunches and drinks
- Monument and museum entrance fees
- Personal expenses and optional activities
- Tips, which are optional
Private day trips include your vehicle with an English-speaking driver/guide and pickup and drop-off at your riad or hotel. Lunch, entrance fees, local guides and optional activities are extra.
Accommodation
We work with different hotels, riads, kasbah-style properties and desert camps, depending on the tour and the category you choose. We send suitable options with your quote, because availability changes with the dates and the season. The exact camp, tent category and bathroom facilities are confirmed in your quote, according to your package and availability.
Travel Insurance
We strongly recommend travel insurance that covers medical care, emergency repatriation and trip cancellation, especially as the deposit is non-refundable and late cancellations are charged in full.
Booking and Payment Questions
Something else on your mind? Send us your question and a real person on our team answers.
How do I confirm my booking?
By paying the deposit: €100 for most tours, €150 for selected tours, or 30% of the total price for a day trip or transfer. Once we receive it, your booking is confirmed and we start reserving your hotels, guides and transport.
Is the deposit refundable?
No. The deposit is non-refundable, including when you cancel more than 30 days before departure.
Can I pay the balance by card?
Yes, by card through Stripe or by bank transfer through Wise, with a 5% processing fee. The full balance must then reach us at least 15 days before departure. Otherwise the balance is paid in cash on the first day.
Why is there a 5% fee on card and bank payments?
It covers the transaction costs that banks and payment providers deduct from what we receive. We pass it on at cost; paying the balance in cash avoids it.
What happens if I cancel?
More than 30 days before departure, the booking is cancelled free of charge but the deposit is not refunded. From 30 to 16 days before, charges may apply for services that can no longer be cancelled. From 15 days before, for no-shows and for leaving a tour after it has started, the full price is charged.
Do the same terms apply to groups?
Group bookings can have their own payment, booking and cancellation conditions, agreed with you before the booking is confirmed.
Ready to Book?
Tell us your dates and what you would like to see. We reply within 24 hours with a plan and an exact price.
